RETURNS

At KEMDII, your satisfaction is our priority. If you’re not completely happy with your purchase, we make returns simple and hassle-free.

Returns:
You have 30 days from the delivery date to return any unused, unopened products in their original condition, including all packaging and labels. Please note that items returned in unsellable condition may not be accepted.

How to Return:

  • Request a Return: To initiate your return, visit our Returns Portal or Contact Us directly. We will provide you with a return label upon approval.
  • Gift Returns: Any promotional gifts received with your purchase must also be returned along with the item(s).
  • Pack Your Return: Ensure the product is securely packaged in KEMDII’s packaging or a suitable alternative to prevent any damage during the return process. For added security, we recommend using a trackable service.
  • Return Processed: Once we’ve received and inspected your return, we will issue a refund to your original payment method or store credit within 14 days, excluding the cost of any premium delivery options. 
  • Track your Return: To track your order or return, simply click here or contact us with your order number. Our team is ready to assist you with any inquiries or updates.

Faulty Items:
If you receive a faulty item, we will gladly arrange a replacement or issue a refund. Please contact us at info@kemdii.com, and we’ll provide a prepaid return label for the faulty item.

Non-Returnable Items:
For hygiene and safety reasons, we cannot accept returns on opened or used products, or personalized items. Additionally, sealed goods that have been opened after delivery are non-returnable.

Customer Support:
If you have any questions or need assistance with your return, please don’t hesitate to reach out to us at info@kemdii.com. We’re here to ensure your experience with KEMDII is exceptional.

Who We Are

KEMDII is a results-driven care brand built by two Black women who were tired of guessing what worked for their hair, scalp, and skin. We focus on creating targeted, sensory-rich products that are backed by clinical science, without compromising feel, quality, or intention.

We believe effective care shouldn’t require compromise. Our mission is to make self-care simpler, smarter, and more effective for women dealing with concerns like dry scalp, thinning edges, eczema, stretch marks, and sensitivity.

What We Make

We develop high-performance products for real issues often ignored by mainstream beauty, including:

  • Dry, itchy, or eczema-prone scalps
  • Hair thinning, breakage, edge loss
  • Dandruff and flaking
  • Sensitive skin and damaged skin barriers
  • Postpartum stretch marks and skin texture changes

Our growing line includes:

  • BLÜOM Hair & Scalp Oil for growth, softness, and scalp comfort
  • Barrier-focused scalp and hydration treatments (in development)
  • Body oils and firming treatments to support elasticity and smooth texture
  • Wooden massage tools for elevated care

Every product is formulated in-house using cold-pressed oils, CO₂ extracts, and proven actives like bisabolol, amaranth peptides, phytokeratin, and saccharide isomerate

Why We Exist

We’ve experienced what it’s like to feel dismissed—by products, by marketing, by an industry that wasn’t built for us. KEMDII is our response: a brand that prioritises clinical logic, quality ingredients, and thoughtful design for real people with real needs.

This isn’t skincare for show. This is care that works.

What’s Coming

We’re expanding beyond scalp and hair.

We’re working on targeted body treatments to support stretch marks, firming, and deep skin nourishment, with the same science-first, no-fluff approach you already trust.

We don’t rush. We don’t guess.

We test every formula and develop everything ourselves, because your skin deserves more than filler and fragrance.

The KEMDII Standard

  • No unnecessary ingredients
  • No watered-down formulas
  • Always clinically informed
  • Always created with care